Terms & Conditions

 

In order to operate lawfully under the Private Hire Vehicles (London) Act 1998 a licensed operator who accepts a booking from a passenger is required to enter as principal into a contractual obligation with the passenger to provide the journey which is the subject of the booking.

 

1. All bookings will be carried out in a licensed Private Hire Vehicle (or taxi) driven by a fully licensed driver.

 

2. First Executive Cars Ltd. does not accept any responsibility for missed flights, trains or appointments for whatever reason, i.e. traffic, breakdowns, extreme or adverse weather conditions or any other unforeseen circumstances.

 

3. First Executive Cars Ltd. can only advise on timings of journeys; passengers must ensure that they allow sufficient time for their planned journey.   The passenger is responsible for allowing sufficient time for any unexpected delays.

 

4.  All passengers are advised to have adequate travel insurance before travelling. 

 

5. All airport collections are subject to 60 minutes waiting time free of charge from the landing time.  After the first 60 minutes waiting time will apply at £36.00­ per hour, which is charged in 15 minute increments.

 

6. All bookings or cancellations must be made solely between First Executive Cars Ltd. and the passenger.  It is illegal for a driver to accept bookings or cancel bookings on either First Executive Cars Ltd. or the passengers’ behalf without any direct communication between the passenger and First Executive Cars Ltd. 

 

7.  Bookings will be carried out for a fare which has either been agreed or for which an accurate estimate has been provided in advance.

 

8. A call-out fee is payable by the passenger if a booking is not cancelled in sufficient time before the booking and/or the driver has arrived at the arranged pickup point. 

 

9. A soilage charge of £100 is payable by the passenger if the driver’s interior or exterior is soiled resulting in the vehicle having to be taken off the road for a valet.

 

10. In the event of a breakdown, First Executive Cars Ltd. will endeavour to arrange an alternative vehicle as soon as is possible.